People were well informed about the procedures that they were going to have. People were treated with dignity and respect during their time at the clinic.
People were supported by enough suitably trained staff who were effectively supervised in their work at the clinic.
People's experiences at the clinic were effectively monitored and reviewed to improve the service that was provided.
Patients had positive views about the way they were supported before, during and after their diagnostic procedure was carried out. Examples of comments patients shared with us included, 'everything has run smoothly', 'the staff meet you and talk through everything with you', and 'they have been very good, they have prepared me and the doctor came and had a chat with me before the procedure'.
We saw that there were arrangements in place to minimise the risk of abuse to patients at the clinic.
Patients were supported by enough suitably trained staff to receive an effective service at the clinic.
Patient's experiences at the clinic were being effectively monitored and reviewed. This information was used to improve the overall quality of service.