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Inspection Summary

Overall summary & rating


Updated 23 June 2017

The inspection took place on 11 and 15 May 2017 and was unannounced. This was the first inspection since the service was registered in August 2016.

75 Hill End Lane provides accommodation for up to 7 people with mental health conditions, learning disabilities and or physical disabilities. At the time of this inspection there were 7 people living 75 Hill End Lane.

There was a registered manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at 75 Hill End Lane. Staff understood how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep people safe. People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely. People's medicines were managed safely, by staff who had received training.

There was a robust recruitment process in place. Pre-employment checks were completed prior to staff commencing work at the service. This helped to ensure that staff who were employed at the service were suitable to work in this type of care setting.

Staff received regular support from their line managers which included attending team meetings and individual supervision with their line manager. Staff told us they felt well supported.

People received support and encouragement they needed to eat and drink sufficient amounts to help maintain their health. People were supported to maintain their physical and mental health and staff made referrals to healthcare professionals when required.

People and their relatives gave positive feedback about their experience of the service. They were also complimentary about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about people’s individual requirements in relation to their care and support needs and preferences. People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate.

Visitors were welcomed to visit family members at all times as long as this was arranged in advanced with staff in case people were out. There was a cheerful ambience around the home. People were supported to pursue hobbies and things that were of interest to them both at the service and the community.

There were arrangements in place to receive feedback from people who used the service and their relatives. People were able to raise any concerns they had and told us that they were confident they would be listened to and any concerns raised would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Where shortfalls were identified actions were in place to make the required improvements.

Inspection areas



Updated 23 June 2017

This service was safe.

Risk assessments were completed to help keep people safe

People�s care was provided by appropriate numbers of staff who had been through a robust recruitment process.

Staff had been provided with training to help support them to meet the needs of the people who used the service.

Staff understood how to recognise potential abuse, and knew the process for reporting concerns.

People�s medicines were managed safely.



Updated 23 June 2017

The service was effective.

People received care and support from staff who were trained and supported in their roles.

People�s consent was obtained and they had had their capacity assessed in line with MCA guidance.

People were supported to maintain a healthy balanced diet.

People were assisted to access health care professionals to help maintain their health and wellbeing.



Updated 23 June 2017

The service was caring.

People were treated in a kind and caring way.

Staff demonstrated a good understanding of people�s needs and wishes and responded accordingly.

Staff had developed positive and caring relationships with people they clearly knew well.

Staff were respectful of peoples wishes and treated them with dignity and respect.



Updated 23 June 2017

The service was responsive.

People�s care was provided in accordance with their assessed care needs.

People were supported to pursue hobbies and areas of interest.

There was a complaints process in place and we saw that complaints were investigated and responded to appropriately.

People and their relatives felt that they could raise concerns and that they would be acted upon.



Updated 23 June 2017

The service was well led.

People, their relatives, and staff felt the home was well managed and they had confidence in the management team.

The provider had robust systems in place to monitor and effectively manage the quality and safety of the service.

People and their relatives felt the staff and managers worked in an open and transparent way, and that they were approachable and supportive.