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Hope Homecare Services Limited

Overall: Good read more about inspection ratings

1st Floor, Studio House, Delamare Road, Chestnut, Waltham Cross, Hertfordshire, EN8 9SH (01992) 760520

Provided and run by:
Hope Homecare Services Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 28 December 2023

Background The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 1 inspector.

Service and service type

Hope home care is a domiciliary care service. Providing a regulated activity of personal care to people living in their own homes in the community.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the registered manager 24 hours notice as this is a small service and we wanted to make sure the registered manager would be available to support the inspection. Inspection activity started on 8 December 2023 and ended on 11 December 2023. We visited the service on 11 December 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and received feedback from 4 family members about their experience of the care provided to their loved ones. We spoke with 6 members of staff including the director, registered manager, coordinator, trainer, an external consultant and support staff. We received feedback from 09 care staff. We reviewed 2 people's care files and 2 staff files. We also reviewed training records, audits, and quality assurance records.

Overall inspection


Updated 28 December 2023

About the service

Hope home care is a domiciliary care service providing a regulated activity of personal care . At the time of the inspection there were 56 people were using the service.

People's experience of using this service and what we found

People being supported by the service were safe. Risks to people’s safety and well being were assessed and manged well. People received their medicines regularly, as prescribed. Staff had received training relevant to their roles which ensured they had the skills and knowledge to meet people’s individual identified needs.

Accidents or incidents were recorded and reviewed to help identify any trends and any learning from events was shared with staff to help reduce the risk of it happening again.

The service had effective infection, prevention, and control measures to keep people safe. This included following current guidance. Personal protective equipment [PPE] was provided to staff.

Why we inspected

We undertook a focused inspection to review the key questions of safe, and well-led only. This was because the service had not been inspected since 26/10/2017

For more details, please see the full report which is on the CQC website at www.cqc.org.uk Rating at last inspection. The last rating for this service was good. The service remains rated Good.

We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections, even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The last report published on 27/11.2023

You can read the report from our last focused inspection, by selecting the 'all reports' link for Hope home care on our website at www.cqc.org.uk. We will continue to monitor information we receive about the service, which will help inform when we next inspect.