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Safe Harbour Home Care (Petersfield) Good

Inspection Summary

Overall summary & rating


Updated 15 November 2019

About the service

Safe Harbour Home Care (Petersfield) is a domiciliary care agency providing care and support to people living in their own homes who have a range of needs including older people, people with a physical disability, learning disability, mental health needs and people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 69 people were receiving personal care.

People’s experience of using this service and what we found

We have recommended that the provider reviews current best practice guidance around medicines care planning. People told us they were supported by staff who knew them and their needs well. Staff had access to a range of training and told us they felt supported in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this. People told us the service was reliable and that they received timely care calls with consistent staff.

People received a service that was safe. There were systems and processes in place to ensure people were protected from the risks of avoidable harm. People were protected from the risk of experiencing abuse. Staff completed regular training and understood their responsibilities. People were supported to manage their medicines safely by staff who were appropriately trained.

There was a strong person-centred culture. People and their relatives consistently praised staffs’ efforts and told us they had positive relationships with staff and received good-quality care. People were encouraged to maintain and build on their independent living skills, and staff understood the importance of enabling people to have choice and control.

People’s care plans were person-centred and reflected their preferences. People, relatives and social care professionals told us the service provided care and support that was responsive to individual needs. There was a clear complaints procedure in place, people told us they knew who to contact if they had any concerns. The registered manager acted following feedback to enhance how they recorded people’s end of life care planning wishes in more detail.

The service was well-led. We received consistently positive feedback from people, relatives and two social care professionals that service was run with positive leadership. The registered manager maintained oversight of service delivery and completed a range of audits to continually assess and monitor the care people received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 31 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 November 2019

The service was safe.

Details are in our safe findings below.



Updated 15 November 2019

The service was effective.

Details are in our effective findings below.



Updated 15 November 2019

The service was caring.

Details are in our caring findings below.



Updated 15 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 November 2019

The service was well-led.

Details are in our responsive findings below.