22 December 2014
During a routine inspection
Patients told us their privacy, dignity and independence were respected. Patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We noted patient's consent was obtained before care and treatment was undertaken. Patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment.
Care and treatment was planned and delivered in a way that was intended to ensure patient's safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. Patients who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and to report concerns to the appropriate authorities. We saw that there were effective systems in place to reduce the risk and spread of infection. We noted staff received appropriate professional development and were offered training relevant to the needs of the patients they were treating. We also found that systems were in place for patients and relatives to make a complaint about the service if necessary.