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George Springall Homecare Partnership Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 29 March 2020

About the service

George Springall Homecare Partnership is a domiciliary care service providing personal care to people living in their own homes. The service was supporting 21 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager was passionate about providing high quality care that centred on people. There was an extremely caring culture that respected and valued people as unique individuals and ensured they were in control of their lives. There were many examples of staff going over and above what was expected of them, often in their own time. People remained extremely complimentary about the care they received.

When people required end of life care it was delivered with utmost dignity and compassion. People’s relatives praised the support using words such as ‘amazing’. Relatives also praised staff and how they supported all of the family at this difficult time.

Everyone was respected by a management team who promoted an open and inclusive culture and went to exceptional lengths to ensure people and staff felt valued. There was a stable and committed staff team that enabled people to build positive, caring relationships with consistent staff. Staff knew people well and used their knowledge to support people to engage in activities and social interactions to prevent social isolation.

The registered manager had developed strong relationships with health professionals and went to exceptional lengths to ensure people received the support they needed. There were effective systems in place to monitor and improve the service. The registered manager ensured people and staff were involved in the development of the service and used a range of methods to gather feedback. There was a clear focus on continuous improvement and commitment to following the best practice to ensure the delivery of high quality care.

People felt safe when being supported by staff. There were effective systems in place to ensure people were supported to manage identified risks. People received support from consistent staff and told us staff were rarely late and people never felt rushed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received effective training and were well supported. Staff were encouraged to develop their skills and knowledge. The registered manager ensured they kept their skills and knowledge up to date and took the opportunity to share good practice with other social care providers.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 21 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 29 March 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 29 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 March 2020

The service was well-led.

Details are in our well-Led findings below.