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Little Hayes Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 22 March 2019

About the service:

Little Hayes is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Little Hayes is registered to provide accommodation and personal care for up to 34. At the time of the inspection there were 18 people living at the service, most of whom were living with dementia.

What life is like for people using this service:

• We found further improvement was needed to the home’s environment to make it safe and more supportive of the people who lived there. Staff did not always follow best practice guidance for managing medicines. Some people were at risk of being deprived of their liberty unlawfully and more information was needed to help ensure people’s end of life wishes and preferences would be met.

• There was a new management team in place. Quality assurance systems were still being developed and further time was needed for them to become fully effective.

• However, people were happy living at Little Hayes. They told us their needs were met in a personalised way by staff who were competent, kind and caring. They said the culture of the service had improved and was more person-centred.

• People were empowered to make all their own choices and decisions. They were involved in the development of their personalised care plans that were reviewed regularly.

• People knew how to raise concerns. They had confidence in the home manager and told us they would recommend the home to others.

• The service has been rated requires improvement as it met the characteristics for this rating in three of the five key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk

Rating at last inspection:

The service was rated as requires improvement at the last full comprehensive inspection, the report for which was published on 27 February 2018.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Inspection areas

Safe

Requires improvement

Updated 22 March 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Requires improvement

Updated 22 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 22 March 2019

The service was not always well-led

Details are in our Well-led findings below.