The Care Quality Commission
  • Dentist
  • Dentist

The Elms Dental Practice

29 Elm Avenue, New Milton, Hampshire, BH25 6HE (01425) 612111

Provided and run by:
Mr. Kenton Payne

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 6 May 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of The Elms Dental Practice on 28 May 2024. We had found the registered provider was not providing safe and well-led care and was in breach of regulations 17 Good governance, 18 Staffing and 19 Fit and proper persons employed of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had systems to manage risks.

Recruitment procedures reflected current legislation.

Infection control procedures followed published guidance.

There was effective leadership and a culture of continuous improvement.

The practice is in New Milton, Hampshire and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

At the time of our assessment, the dental team included 2 dentists, 4 dental nurses, 1 dental hygienist and 1 receptionist. The practice had 2 treatment rooms.During the inspection we spoke with 1 dentist and 2 dental nurses.

During an assessment under our new approach

We carried out this on-site announced assessment on 28 May 2024.

We found the practice had not met all regulations.

The practice had systems to manage risks, however there was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated.

Recruitment procedures did not wholly reflect current legislation and staff training was not up-to-date and reviewed at the required intervals.

Infection control procedures did not entirely follow published guidance.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect.

At the time of our assessment, patients could access care, support and treatment when required.

The practice is in New Milton, Hampshire and provides private dental care and treatment for adults and children.

At the time of our assessment, the dental team included 2 dentists, 5 dental nurses, 1 dental hygienist and 1 receptionist. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse and 1 receptionist.

The provider was not complying with 3 regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report.

We have asked the provider for an action plan in response to the concerns found at this assessment.

14 February 2013

During a routine inspection

On the day of our visit we only managed to speak with one patient. The one patient we spoke to was very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment. The patient said "I am very happy with the service". We were told that the staff were friendly, which we observed to be the case, and that they treated people with courtesy.

We noted that a suggestion box was present in the waiting room and that a patient satisfaction survey was ongoing. We saw the analysis from this survey and found that the results were very positive towards both the practice and the staff.

We saw that patients' were listened to in all areas of the practice, which we found to be clean and comfortable throughout. The patient we spoke with also stressed how clean and comfortable they found the practice.

We found that patient's were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.