Archived: Care 4 Me Limited

The service provides personal care to people living either in their own home or the home of a family member. At the time of the inspection, approximately 60 people used the service and a registered manager was in post. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People who used the service and their relatives told us staff were compassionate and professional. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's healthcare needs were being met and medicines were being managed safely.

People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

People's likes, preferences and dislikes were assessed, and care packages met people's desired expectations. Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were being recruited safely and there were enough staff to take care of people. Staff were receiving appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.

Everyone spoke highly of the registered manager who they said was approachable and supportive. The provider had effective systems in place to monitor the quality of care provided and where issues were identified, they acted to make improvements.

There was a complaints procedure in place and people knew how to complain The provider and registered manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 March 2017). At this inspection the service has remained Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

The service provides personal care to people living either in their own home or the home of a family member. At the time of the inspection, approximately 70 people used the service and a registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe with the care staff supporting them in their home. Care staff were familiar to them and that they knew. People were supported by the number of staff they expected to support them. Staff working at the service underwent checks of their background to assess their suitability for working with people.

People received care from staff who understood their individual health needs and what was required to support them in a safe way. People were supported to take their medicines where appropriate and regular checks were made to ensure staff supported people to take their medicines as they should.

People received care and support from staff who were regularly supervised and their performance and ability to do the job was checked. People were supported by staff that understood their needs and knew their individual requirements. Staff could request and access training when they needed. Staff training was also reviewed and updated frequently.

People’s consent was obtained by staff. The Care Manager understood the requirements of the law and what action to take if they became concerned about a person’s ability to make decisions for themselves.

People were offered choices in the meals and drinks staff prepared for them. Staff understood people’s dietary requirements and when necessary left snacks or drinks for the person to have later.

People’s health needs were reviewed regularly so that people received the care they needed. Where changes were necessary, people’s care was amended to ensure people received the correct level of care. Care staff understood how they should care for people and about people’s individual preferences.

People liked the staff who cared for them and who they felt understood their needs. Staff understood how to support people with dignity and respect through the manner in which they supported people. People’s privacy and dignity were respected by care staff who understood peoples individual needs.

People understood they could call the administration office and speak to one of the management team if needed. People were confident that they would be listened to and that any action needed was taken. People’s care was regularly checked and reviewed by the Care Manager in order to plan the person’s care. Where changes were needed, people’s care was amended to reflect their preferences.