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Archived: FitzRoy Support at Home - Hampshire Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 31 May 2019

About the service:

Fitzroy Support at Home provides care and support to people living in four ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of our inspection there were eight people using the supported living side of the service who received personal care.

This service is also a domiciliary care agency (DCA). It provides personal care to people living in their own houses and flats in the community. It provides a service to adults with learning disabilities, sensory impairment and physical disabilities and/or autistic spectrum disorder in and around Basingstoke. At the time of our inspection there were 14 people using the DCA side of the service who received personal care.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

People told us they felt safe, and appropriate systems were in place to protect people from the risk of abuse.

There were enough staff to meet people’s needs. The provider had effective systems in place to ensure safe recruitment practices.

People’s needs were met in a personalised way by staff who were competent, kind and caring. Staff respected people’s privacy and protected their dignity.

Individual and environmental risks were managed appropriately.

People’s rights and freedoms were upheld. When appropriate staff acted in the best interests of the people they supported.

People were empowered to make their own choices and decisions. They were involved in the development of their personalised care plans.

People felt listened to and knew how to raise concerns.

Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

Rating at last inspection:

The service was rated as requires improvement at the last comprehensive inspection, the report was published on 13 April 2018. We identified four breaches of the regulations. After the last inspection the provider sent us an action plan to tell us how they would address the areas we raised on inspection. At this inspection we found the provider had taken action and the service was no longer in breach of the regulations.

Why we inspected:

This was a planned, announced comprehensive inspection as part of our inspection schedule methodology for services.

Follow up:

We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated as Good.

Inspection areas



Updated 31 May 2019

The service was safe

Details are in our safe findings below.



Updated 31 May 2019

The service was effective

Details are in our effective findings below.



Updated 31 May 2019

The service was caring

Details are in our caring findings below.



Updated 31 May 2019

The service was responsive

Details are in our responsive findings below.



Updated 31 May 2019

The service was well-led

Details are in our well-led findings below.