Updated 12 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
Service and service type:
This service is a domiciliary care agency. The service provides care personal care for adults learning disabilities or autistic spectrum disorder, mental health problems, older people, younger adults and physical disabilities.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because is small and the registered manager is often out of the office providing care. We needed to be sure that they would be in.
What we did:
Our inspection was informed by evidence we already held about the service. We also checked for feedback from relatives and the local authority quality monitoring and safeguarding team. We also spoke with Healthwatch Bolton. Healthwatch is the consumer champion in England for adult social care. We also looked at notifications we received from the service, one person’s care records. We also looked at the records of accidents, incidents and complaints, audits and quality assurance reports. We spoke with the registered manager and received and email from a relative about the service.