Last updated 22 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 24 and 27 November 2017 and was announced. We gave the service 48 hours’ notice of the inspection visit because it we wanted to be sure the registered manager would be present. We also wanted to give the service sufficient time to agree with people that would could visit them or contact them by telephone to find out their views on the service. This is the first inspection of the service since it was registered on 22 July 2016.

The inspection was carried out by one inspector.

We visited the office location on 24 November 2017 where we met with the registered manager, the regional manager, and three members of staff who were mainly based in the agency office. We reviewed four care records, medicines administration records, staff recruitment and training files, and policies and procedures. During our visit to the office we also met two care staff who were visiting the office that day and a health care professional. On 27 November we visited four people who received a service in their homes. We also contacted three people by telephone on 28 November 2017 and one member of staff.

Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also sent out questionnaires to people who use the service, relatives and community professionals. We received responses from 23 people who used the service, one relative and one community professional. We also received one compliment from a relative who completed a ‘Have your say’ form.