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Careline Homecare (Middlesbrough) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 28 March 2020

About the service

Careline Homecare Middlesbrough is a domiciliary care service providing personal care to people living in their own homes in Middlesbrough and Redcar and Cleveland.

The service supported young adults and older adults who lived with a mental health condition, learning disability, physical disability or who needed support at the end of their life. In addition, the service also provided a rapid response service. This meant the service supported people who were leaving hospital or a care home or where an existing care package may have broken down. A package of support was put in place the same day.

At inspection 214 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 194 people received personal care.

People’s experience of using this service and what we found

People received safe care from staff who knew their needs very well. Risks to people were well managed and staff were responsive when people’s needs changed. People received their calls on time and staff stayed for the full amount of time. One person said, “The best thing about the service is the consistency.”

There were mixed reviews about the knowledge and skills needed to provide effective support to people. The registered manager was reviewing this following feedback during inspection. People were supported with their health and well-being. Recommendations from health professionals had been followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff thought highly of each other. Comments included, “Care workers are very considerate. They are very kind. I could not wish for better.” And, “Care workers make the service marvellous.” People said staff went the ‘extra mile.’ Staff supported people to be as independent as possible and respected their choices, beliefs and values.

People received care which was central to their individual needs. Care records supported staff to deliver care which met people’s needs. A recent vintage tea party organised by the service supported people with their social contact. People said they felt able to raise a concern and were confident it would be addressed.

Leaders had the right skills and knowledge to deliver a safe service. A positive culture supported an open and transparent service. Quality assurance measures had led to continual change at the service. People said the service was good. Comments included, “It’s a good service. A very caring service.” And, “Everything is spot on.”

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 14 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 March 2020

The service was safe.

Details are in our safe findings below.



Updated 28 March 2020

The service was effective.

Details are in our effective findings below.



Updated 28 March 2020

The service was caring.

Details are in our caring findings below.



Updated 28 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 March 2020

The service was well-led.

Details are in our well-Led findings below.