This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.
About the service
Easy Living Solutions is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported 22 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems used by the registered manager to monitor the service had not been fully embedded and recorded. We found no impact on the care being delivered as the registered manager had a good insight into the service and staff were knowledgeable about people’s needs.
The registered manager was aware that further improvements were needed in the details of some people’s care needs, risk assessments, medicines and the documentation of some areas of the management of staff. The registered manager planned to analyse monitoring reports to enable them to identify trends and concerns and to drive improvement. We have made a recommendation about the services governance processes.
Staff followed infection control guidance and had access to personal protective equipment. Staff had completed safeguarding adults training and knew how to keep people safe and report concerns.
People told us staff were kind and caring and that they felt safe due to the support they received from staff.
People and their relatives felt confident in the staff's ability and knowledge to support them. Staff had a good understanding of the needs and risks of people they supported and had access to ongoing training and supervision. There were enough staff to provide people with the care and support they needed.
People and their relatives told us that they were involved in their initial assessment and in making decisions about their care. They told us staff were consistently kind and very caring.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good. (published 24 October 2017).
Why we inspected
This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.
The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.