You are here

Classique Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service

Classique Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. 15 people were using the service at the time of our inspection. Not everyone using Classique Care Services Limited receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People's experience of using this service

• People and relatives were positive about the care from Classique Care Services Limited. People liked the staff and described them as kind and caring and this was an improvement since our last inspection. People had confidence in the staff and developed good relationships.

• Staff knew people well, including their likes and dislikes and their preferences about how they wanted staff to care for them. People received consistency of care as a small number of staff worked with each person each day.

• There were enough staff to meet people's needs. Staff usually arrived on time and people were informed if staff were running late. Staff stayed the agreed length of time. The provider checked staff were suitable to care for people during recruitment.

• The provider had improved their systems to assess risks to people and staff understood the best ways to support people to reduce risks.

• People received their medicines safely and the provider trained staff in medicines management and the provider had improved systems to check this since our last inspection. The provider checked staff remained competent by regularly observing them administer medicines.

• Staff followed good practice guidelines to help prevent the spread of infection.

• People were supported to access to health and social care services they needed to maintain their health. People received the right support in relation to eating and drinking.

• The provider employed a trainer who ran various training courses each week. Staff received the training they needed to understand people’s needs.

• People were supported and encouraged to make choices in their day to day care and people received care in line with the Mental Capacity Act (2005).

• People were treated with dignity and respect and their privacy was maintained. Staff understood how to support people to be as independent as they wanted to be.

• People and their relatives had confidence the provider would take action if they raised any concerns or complaints.

• The provider had improved their quality monitoring since our last inspection and had good oversight of the service. The provider consulted with people and staff as part of monitoring the service and identifying any areas for improvement.

We found the service met the characteristics of a "Good" rating in all areas

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection the service was rated as Requires Improvement [report published on 24 May 2018].

Why we inspected: This was a planned inspection based on the rating at the last inspection. The rating has improved to Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective.

Details are in our Effective findings below

Caring

Good

Updated 19 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led.

Details are in our Well-Led findings below.