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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 29 July 2013

During a routine inspection

The provider had three clients at the time of our visit. We talked to one person and a representative of another. We also looked at all the client files. We spoke with four staff and reviewed two staff records.

We found care plans were up to date with client preferences noted. People had signed to show their consent with what had been recorded about needs. This meant that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People told us that they were happy with the service being provided. One person said: "The staff have a very good attitude and provide excellent, efficient care. They are very understanding and caring." Another person told us that they were always treated with respect and their dignity was maintained when staff carried out personal care. People told us staff arrived promptly and stayed for the expected amount of time. One person we spoke to told us that the provider was flexible in accommodating their requests for changes in the time of support. This meant that people were able to have a service that was responsive to their changing needs.

Staff we spoke with demonstrated good knowledge of the people they cared for. We found that the provider had the relevant policies and procedures in place to support staff. The policies and procedures we saw provided clear guidance on expected practice. This ensured people received safe and appropriate care.

Inspection carried out on 2 May 2012

During a routine inspection

We carried out this review to check on the care and welfare of people using this service. We did this because we had not visited the service since we registered it and we had limited information on the quality and safety of the service being provided.

The agency had three people receiving a personal care service at the time of our visit. We were able to speak with one of the people receiving care and representatives of the other two people. People were satisfied with the service they were receiving and they told us: “Very reliable, very flexible service,” and “Never had such wonderful care.”

People told us that they were treated with respect and that staff maintained their privacy and dignity. One person commented, “They are very good with personal care and [are] very sensitive to us.”

People told us that they received a consistent service and that they were supported by staff who knew them well. People commented, “The staff we have know X well.” People told us the manager of the agency took time to ensure staff knew their needs well. They also told us the manager of the agency was very approachable and they would not hesitate to raise any concerns them. They were confident that if they had any concerns they would be addressed.

People we spoke with told us the manager of the agency was very approachable and they would not hesitate to raise any concerns them. They were confident that if they had any concerns they would be addressed.