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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 10 May 2012
Inspection Report published 10 May 2012 PDF | 56.05 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/05/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. There were effective recruitment and selection processes in place to ensure appropriate people were employed at the agency so that people were safe. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

User experience

People who use the service did not give any feedback or information regarding this outcome area.

Other evidence

The manager told us that at the time of our visit four staff were employed. We reviewed the files for three of the staff. The majority of the required documents were either on files or had been scanned onto computer records. These included C.V.s which included previous employment history, proof of identification, references where applicable and evidence of CRB (criminal record bureau checks). We did not see evidence of one CRB check however this was sent to us after the inspection One staff member had started very recently and did not have a CRB check in place. We were told this person was on ‘trial’ and was always with another staff member and would not be going into people’s homes on their own until the check had been obtained. Staff had also completed health check forms showing they were physically fit to carry their roles. Appropriate checks were undertaken before staff began work.

We found there were records in place of when staff had been interviewed for employment. These showed that where there had been any queries about the employment history, skills or experience this had been explored with the staff as part of ensuring the right people were being employed. Records of staff’s previous training and qualifications were available on their files.