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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 29 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. We spoke with two people about staff coming into their home to provide their care. Both people told us that staff arrived promptly, stayed for the expected amount of time and completed the care and support required.

One person said: "The staff know what they are doing and have a helpful and caring attitude. I have no complaints. I am very pleased with the service provided." Another person told us: "We always have the same staff come in which is nice. It helps to keep my partner comfortable with having the support and they know what my partner likes" and "The manager is very good, we see her at least once a week." The manager told us that when a new member of staff was required to provide support for a person, they first went with them to meet the client so that they became familiar with the person. They then shadowed other staff to get used to the person's needs and requirements. This meant that the service was well-led and people were always supported by staff who were knowledgeable about the support and care they required.

One person we spoke to told us that the provider was flexible in accommodating their requests for changes in the time of support. We saw evidence of agreed timings in the client files and records indicated staff had spent the agreed amount of time with clients. This meant that clients were able to have a service that was responsive to their changing needs.

We spoke with four members of staff. They told us about the electronic system that was in place to alert staff to any changes in timings agreed with people. This meant that staff always knew where they were supposed to be at any given time and ensured that people using the service always had care provided at the expected time. Staff told us that the about the procedures they would follow should emergencies arise or if a colleague was not able to attend a call. They also told us they had sufficient times between calls that allowed them to provide support to people at the agreed times. One member of staff told us: "The manager always ensures that we are able to attend calls on time and I feel very supported."

We reviewed the records of two staff and both showed that they had received an induction and were provided training in the appropriate skills. These included courses in safeguarding, person-centred support and equality and inclusion in order to meet the needs of people who used the service. Records that we saw documented the training that staff had completed and the training that had been scheduled. This meant that people received a service from staff who had the appropriate skills, training and experience to support them.

Staff we spoke with told us that there were sufficient staff to meet people's needs and this was confirmed by staffing rotas that we looked at. This meant that an appropriate staffing level was maintained to meet people's needs.