The Care Quality Commission

Archived: TTP Counselling Centre Limited - Withnell House

Withnell House, Bury Lane, Chorley, Lancashire, PR6 8BH (01582) 589040

Provided and run by:
TTP Counselling Centre Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

6 February 2013

During a routine inspection

We observed people using the services of Withnell House being treated with respect and dignity. Staff supported people in a calm relaxed way. We saw staff speaking with people in a way which encouraged them to carry out tasks and activities. One person we spoke with told us, 'It's the longest time I have spent anywhere like this. I think they have got it right.' Another person told us, 'Staff here are very good. They make you feel good. It's the way they talk to us.'

We saw there was a structured timetable of group activities in place to encourage personal development in peoples rehabilitation programme.

People we spoke with told us they were happy with their treatment and support at Withnell House. They told us they enjoyed group therapy sessions. One person said, 'I have got a lot out of the group work. It can be hard but it's not meant to be easy.'

People told us they felt safe at Withnell House. They said staff were helpful and caring and supported them well. One person told us that they could approach any staff member about problems or issues they may have. Another person told us, 'There are enough staff around for us if we need them.' Two staff members we spoke with told us staffing levels had recently increased and this had benefitted the running of the service.