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Archived: The Regard Partnership Limited - London Region Office Good

Inspection Summary

Overall summary & rating


Updated 24 August 2016

The inspection took place on the 22 & 28 June and 15 July 2016. Our first visit was unannounced. At our last inspection in October 2013 the provider met the regulations we inspected.

The Regard Partnership Limited - London Region Office is registered to provide personal care and support to people living in their own homes and in supported living premises. The people using the service may have learning or physical disabilities, mental health needs or acquired brain injuries. The service supports some people on a 24 hour basis and others at designated times during the day and night.

The service had three registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us they felt safe and that care staff treated them with dignity and respect. They were happy with the support provided which met their individual needs.

The service empowered people to take control of their care and support and make decisions about how the service was run. People were supported to plan and achieve their personal goals including building their independent living skills. Staff said, and we saw that, the services were focused on putting people in control of their care.

People were supported by sufficient numbers of staff who were trained and well supported in their job roles. Staff members had been safely recruited, had access to regular training and supervision and felt well supported by the management team. The staff said they felt valued by the organisation.

Medicines were administered in a safe way. Staff received training and a competency framework was in place to make sure they understood and followed safe procedures for administering medicines.

Staff had received training in the Mental Capacity Act (MCA) and understood the importance of gaining people’s consent before assisting them.

People were actively involved in the running of the service with their opinions sought through regular reviews and meetings with their keyworker, house meetings and surveys. We saw their views were used to make positive changes to the service.

People felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues. Staff also said they felt comfortable in raising any concerns should they have any.

A range of audits and checks were undertaken by senior staff and the registered managers to help ensure the service worked to a consistently high standard and to drive further improvement where necessary.

Inspection areas



Updated 24 August 2016

The service was safe. There were enough staff available to meet people�s support needs.

Staff completed training in safeguarding adults and knew how to recognise and report suspected abuse.

Any risks to individual safety and welfare were identified and managed to help keep them and others safe.

Medicines were managed safely.



Updated 24 August 2016

The service was effective.

People�s choices were respected and staff understood the requirements of the Mental Capacity Act 2005.

Staff received training and support to help them carry out their job role effectively. They had the opportunity to reflect on their practice and development needs during regular supervision with their line manager



Updated 24 August 2016

The service was caring.

Staff understood and respected they were supporting people within their own homes. People we spoke with were happy with the care they received and felt staff respected their privacy and dignity.

Relationships between care staff and people using the service were positive.



Updated 24 August 2016

The service was responsive.

People received care and support that met and responded to their individual needs.

People had information about how to complain and felt able to raise any issues of concern with the staff.



Updated 24 August 2016

The service was well-led.

Senior staff provided strong leadership and were supportive and approachable.

Staff were well supported and motivated to provide good quality care.

The service carried out regular audits to monitor the quality of the service and drive improvement.