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Premier Care Limited - Rochdale Branch Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 March 2020

Premier Care Limited- Rochdale Branch is a domiciliary care agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency was providing personal care to 85 people.

People’s experience of using this service and what we found

People were provided with safe care and support. Safe systems of recruitment were in place and people told us they felt safe. Risks were well managed. Medicines were stored and administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed before they started to use the service. The service was well organised and visits were rarely missed or late. Staff received the induction, training and support they needed to carry out their roles effectively. People's nutritional and health needs were met.

People told us staff were caring and kind and spoke fondly about the staff who supported them. People said, “There is always a smile when they come. I wouldn’t swap them.” Staff and managers knew people well. People were treated with respect and dignity; staff supported people to maintain their independence.

People were provided with personalised care that took account of their needs, wishes and preferences. Care records were person centred. There was an appropriate system in place to manage complaints. People’s wishes for end of life care and support were identified, respected and recorded if they wished.

There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was managed and organised. The registered manager was committed to providing responsive, person centred care and support. Staff we spoke with shared this commitment. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published June 2017).

Why we inspected

This was a planned inspection based on our published methodology.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 March 2020

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 6 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 March 2020

The service was well-led.

Details are in our well-led findings below.