Archived: Homeless Action Resource Project 36 Genesta Road

We saw that people's needed were assessed before a person started to use the service. The provider worked with relevant agencies including social services, the local Community Drug and Alcohol Services (CDAS), Crime Reduction Initiative (CRI) and the Drug and Alcohol Commissioning Team to ensure that people received the care and treatment they required. This showed that the provider worked in partnership with other agencies to ensure that people received safe and effective care and treatment.

We saw that each person had an individualised plan of care and risks to their health, safety and welfare were well managed. There was a range of meaningful activities and support sessions in place to assist people in their recovery from drug and alcohol dependency.

There were effective arrangements in place for maintaining the premises and equipment so as to provide people who use the service with safe and suitable accommodation.

Staff were recruited robustly and all of the required checks in respect of their fitness and suitability to work at the service were carried out before people commenced work.

We saw that an assessment, including an interview was carried out prior to a person being offered accommodation at the service. There was detailed information recorded about the specific needs and level of support that each person required. We saw that people who were using the service were involved in all decisions made about the support they received.

People told us that they felt very safe using the service. They said that staff treated them with respect and professionalism. We saw that staff had undertaken training in safeguarding people from abuse and that the were aware of their responsibilities in relation to safeguarding people who may be vulnerable.

Staff received training and support to meet the needs of people who were using the service and staff we spoke with had a good knowledge of the needs and support needed by individuals.

The quality and safety of the service was monitored with the involvement of people who were using the services and where improvements were needed this was identified and action implemented to achieve improvements.