- Dentist
261 Dental Care
Assessment report published 17 March 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 9 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Castle Bromwich, Solihull and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 4 dentists, including 1 dentist with a special interest in orthodontics, 7 dental nurses, including 5 trainee dental nurses, 1 dental therapist, 1 orthodontic therapist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, including the provider, 1 qualified and 1 trainee dental nurse, 1 dental therapist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our inspection, we received patient feedback from a further 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Just like to say how great the service at 261 family dentist is. Everyone is so friendly and polite. The care and attention to their patients is second to none. I would highly recommend them to anyone who is looking for a top of the line dentist who put their patient’s welfare first and foremost. Really can’t say enough good things about 261 family dentist. Both my wife and daughter go to the same dentist and feel the same way as I do” and “I have been attending 261 Dental care for many many years and always have a wonderful experience. The staff are amazing always willing to help me especially with my difficulty writing out forms due to my disability. They are kind and make sure that I am well looked after. The dentist is very patient with me and explains everything in detail especially when I struggle to understand things.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.