- Dentist
Holland House Dental Practice
Assessment report published 14 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 26 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Holland House Dental Practice is part of Portman Healthcare Limited a dental group provider. The practice is in Boston, Lincolnshire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 18 staff, of which there were 6 dentists, 8 dental nurses,1 dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 4 dental nurses, 2 receptionists, the practice manager and the group’s safety and quality specialist.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “friendly and efficient staff and nice environment”. Also, “I always feel at ease when I see (clinician) and his nurse, it is such a friendly atmosphere and they are so sociable that I look on them as friends.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.