31 July and 1 August 2013
During an inspection looking at part of the service
There were eight people using the service when we completed our inspection. The service was provided by six staff including the provider and manager. We met with four people who used the service, the provider and three staff members. People we spoke with said they were happy with the service they received. One person told us, "I would complain if I needed to but I don't need to. Things are very much right with the service I receive".
People's needs had been reassessed since our last inspection and care plans contained appropriate information about people's needs. Care was planned with and agreed by people using the service.
Staff we spoke with had a good knowledge of people's needs and knew how they liked their care provided. This was confirmed by records we saw. People we spoke with said staff provided their care in the way they wanted it.
Staff had completed training since our last inspection and were supported by the provider and manager.
The provider had a safeguarding process in place. Staff were able to describe the signs of potential abuse and understood what action they were required to take to make sure people were as safe as possible.