Eltham Palace Surgery

Updated 14 October 2024

We carried out an inspection of Eltham Palace Surgery on 7 and 10 February 2025. We carried out remote clinical searches on the practice’s clinical record system on 7 February 2025. We carried out a site visit on 10 February 2025.

Eltham Palace Surgery is a GP practice and delivers services to approximately 7872 patients under a contract held with NHS England. Eltham Palace Surgery is located at 30 Passey Place, Eltham, London, SE9 5DQ. We carried out this inspection to follow up on breaches of regulation found at our previous inspection on 28 March 2024.

The National General Practice Profiles states that the ethnic make-up of the practice area is 72.45% White, 11.16% Black, 8.22% Asian, 4.89% Mixed and 3.27% Other.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

At this inspection we found ongoing breaches of regulation relating to safe care and treatment, and good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

Updated 14 October 2024

We collected patient feedback from a variety of sources, including comments shared directly with CQC, reviews on the NHS website, interviews with patients, and the National GP Patient Survey.

Patients reported improvements to the way they access appointments, including to the ways they were able to contact the practice and a reduction in the waiting time for appointments.

The National GP Patient Survey (published in July 2024) showed satisfaction to be lower than the national average when patients were asked about their overall experience of the practice; whether the healthcare professional was very good or fairly good at listening to them during their last appointment; and whether the healthcare professional was very good or fairly good at treating them with care and concern during their last appointment. Patient satisfaction was lower than the national average in relation to the overall experience of contacting the practice; and regarding how easy it was to contact the practice by telephone.