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Bluebird Care (Southampton) Good

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2020

About the service

Bluebird Care (Southampton) is a home care service providing personal care to people in their own homes. At the time of this inspection there were 66 people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s care and support was exceptionally caring. There was a strong focus on people’s rights, and respecting them as individuals. The provider supported staff to meet and exceed people’s expectations, and to respond to emergencies in a caring way. Everybody we spoke with said they would recommend the service.

The service was well led with focus on continuing improvement and establishing a “one team” approach to delivering care. This meant the provider put equal emphasis on caring for people who used the service and staff who supported them with a number of initiatives which promoted high-quality, person-centred care. People spoke highly of the registered manager. One person said, “The manager is very good. She says if there is anything else we can do, let me know.”

People received care and support that was safe. People were protected from avoidable harm and abuse by staff who were aware of their responsibilities to report any concerns. People felt safe and were protected against other risks to their health and welfare, including risks associated with infectious disease.

People received care and support that was effective and based on detailed assessments and care plans which reflected published guidance and standards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care and support, including care to people at the end of life, met their needs and reflected their preferences. Care plans were detailed and individual to the person. Care planning took into account people’s communication needs. People knew about the provider’s complaints process and how to use it if they had concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 30 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 19 May 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 May 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 May 2020

The service was well-led.

Details are in our well-Led findings below.