Andrews Court Care Home

Updated 9 April 2026

Date of assessment: 27 April to 07 May 2026. Andrews Court Care Home is a care home providing accommodation for people who require support with personal care. The home can provide support for up to 37 older people or younger adults, including those living with dementia or a physical disability. At the time of this assessment, 35 people were living at the care home.

We assessed all quality statements from the key questions of safe, effective, caring, responsive, and well-led. The provider had made improvements and is no longer in breach of regulations. Regular health and safety checks were now conducted, and robust fire safety measures were in place to keep people safe. Staff were now recruited safely and well trained. The care home was clean and now had systems to maintain good infection, prevention, and control (IPC). Medicines were now managed safely, and people were consulted and could self-administer if they wished.

The staff were kind and caring, and treated people like individuals. People were supported to be as independent as possible and have control over their lives. Regular activities took place and people had the option to participate or not. Staff knew people well and could recognise when people were in pain or distress and responded to clinical deterioration in a timely manner.

People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and to support smooth transitions when moving between services. They monitored people’s health and consulted with health professionals to support healthy living.

There were enough staff, suitably recruited with the right skills, qualifications, and experience for their roles. They made sure people had choices about their care to enable them to give informed consent. Management involved appropriate specialists to help make important decisions that were in people’s best interests. Governance and oversight was good, and continuous improvement was prioritised.

The culture at Andrews Court Care Home was positive, person-centred and promoted people’s dignity. Management were experienced, had the right skills and when required worked alongside staff. Reasonable adjustments were in place for staff who required them, which had helped promote staff continuity and teamwork and boosted morale.

Updated 9 April 2026

People we spoke with said they were happy living at Andrews Court Care Home, and they had all their needs met. One person told us, “I like my little room, I think it is one of the nicest.” Observations showed a tranquil atmosphere where staff had the opportunity to spend time with people. We observed people enjoyed chatting with staff and sought their company. One person told us, “We have some absolutely fabulous staff.” A second person commented, “They [staff] are very caring.”

People told us staff were well trained and there was always a member of staff to help when needed. One person told us, “I am very well looked after.” A second person said, “I think there is plenty of staff.” We were also told staff were responsive to call bells / sensor mats. One person said, “They get to me very quick.” One relative commented, “I have not pressed the buzzer, but I have stepped on [family member’s] mat a few times (by accident) and they have been there straight away.”

The atmosphere was very relaxed at lunchtime, and staff were always very encouraging and polite, and nobody was rushed. People told us they were given plenty of opportunities to eat and drink and they enjoyed the food. One person said, “On the whole the meals are very good, and their chicken tikka is out of this world.” A relative commented, “[Family member] does get some good food here. When she was poorly, they made her whatever she wanted.”

Family and friends were welcomed within the home at any time, day and night but were asked to try to avoid mealtimes so that staff could focus on supporting people with their meals.

People told us they received their medicines on time. One person told us, “It is here when I need it.” Our observations showed these were administered by staff who explained to people what their medicines were for and stayed with them while they took them.

People told us they were happy with the care they received and felt safe. One relative told us, “I would absolutely and categorically say [family member] is safe in here. A second relative commented, “[Family member] is perfectly safe; I love this place.”