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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 22 January 2020

About the service

Vibrance outreach is a domiciliary care agency providing personal care to one person in their own home. The provider also runs other schemes that do not carry out a regulated activity.

People’s experience of using this service and what we found

The person’s friend told us the service was safe. The provider had identified a range of risks to protect people from the risk of harm to their wellbeing, however pressure ulcer risk assessments were not comprehensive.

The person’s friend told us the service was well run. There was an open culture at the service. However, the provider had did not have systems in place to fully assess the quality of the service and make any necessary improvements. We have made a recommendation about quality assurance. Staff told us they received training to help them carry out their roles although the provider did not keep full records of supervisions. The provider told us they would record supervisions going forward.

Staff understood their responsibilities to report signs of abuse to the manager. The person’s friend told us staff had developed good working relationships with the person using the service. The person’s independence was promoted and their privacy was protected. The person’s friend felt confident to raise concerns if required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to eat and drink enough and to have access to healthcare.

The provider developed care records based on referrals by the commissioning local authority which included the person’s likes and dislikes and updated them regularly.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 January 2020

The service was safe.

Details are in our safe findings below.



Updated 22 January 2020

The service was effective.

Details are in our effective findings below.



Updated 22 January 2020

The service was caring.

Details are in our caring findings below.



Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 22 January 2020

The service was not always well-led.

Details are in our well-led findings below.