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Highbarrow Residential Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 8 February 2019

What life is like for people using this service:

The provider needed to ensure that any issues with people’s care were identified and that action was promptly taken to make improvements.

There were positive examples of how people’s risks were managed to help keep them safe. However, the lack of effective monitoring systems impacted on the quality and safety of people’s care.

Some people had to wait for the support they needed and there was no effective approach to identifying the staffing levels required.

Staff and the registered manager knew people well however, documentation did not always reflect what they told us.

People mostly felt happy with the care they received. Staff were kind and considerate towards people and knew their preferences, likes and dislikes.

We have made a recommendation that the provider reviews the way they gather people's feedback, to ensure people's voice is heard.

People were involved in planning and reviewing their care. However, reviews and checks were not always effective in identifying issues and ensuring action was taken.

The service met the characteristics of Requires Improvement in most areas;

More information is in the full report.

Rating at last inspection: Requires Improvement (published 10 October 2017)

About the service: Highbarrow Residential home is a residential care home. It accommodates up to 22 people in one adapted building. At the time of the inspection 22 people were living at the home.

Why we inspected: This was a planned inspection based on the rating at the last inspection. At the last inspection in 2017, we asked the provider to take action to make improvements. Some action has been completed however further improvements are required. This is the second consecutive time the service has been rated Requires Improvement.

Enforcement: Two breaches of regulations were identified during this inspection. You can see what action we told the provider to take at the back of the full version of the report.

Follow up: We will request an action plan from the provider to understand what immediate action they will take to improve the quality and safety of care provided to people.

Inspection areas


Requires improvement

Updated 8 February 2019

The service was not always safe

Details are in our Safe findings below.


Requires improvement

Updated 8 February 2019

The service was not always effective

Details are in our Effective findings below.



Updated 8 February 2019

The service was caring

Details are in our Caring findings below.



Updated 8 February 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 8 February 2019

The service was not always well-led

Details are in our Well-Led findings below.