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Highbarrow Residential Home Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 23 May 2013
Inspection Report published 23 May 2013 PDF | 92.28 KB


Inspection carried out on 22 April 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people using this service. The inspection was unannounced which meant the provider and the staff did not know we were coming. We spoke with five people using the service, three staff and the registered manager.

Where people were not able to express their views we observed interaction between people and the staff. We saw staff provided sensitive support and people using the service were treated with respect. One person told us, “The girls know what they’re doing, and they ask us what we want.”

There were limited activities within the home and there were no specific services provided for people who had dementia related conditions. One person told us, “We like playing the word games, but some people aren’t able to join in.” This meant people could not be confident all their identified needs were being met.

Information about when people needed additional medication was not recorded to demonstrate why it was necessary. This meant people could not be confident they had all medication as prescribed and required.

The staff told us they enjoyed working at the home. We saw that all the checks were made to ensure staff were fit and suitable to do their job.

The staffing was not arranged to ensure people could have all their assessed needs met appropriately. Staffing arrangements did not allow for the safe evacuation of people in the case of an emergency.