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We are carrying out a review of quality at Kiwi House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 30 December 2020

kiwi House Care Home can accommodate up to 79 people. At the time of our inspection there were 73 people living at the service. The service offers personal care to older people and those living with dementia.

Each part of the service had a dining room and a lounge. The communal areas were clean and spacious and there was a hairdressing salon, cinema room and a bar.

We found the following examples of good practice.

¿ The provider had installed a visitors pod in the garden which meant that families could have a comfortable, relaxed visit without risk.

¿ Staff had received training in donning and doffing personal protective equipment (PPE), and we saw this was accessible throughout the home and staff used it in accordance with the most up to date guidance. Staff had received further training in Covid-19 and infection control.

¿ The service had six separate units which could be isolated from the rest of the service during an outbreak to ensure there was limited cross contamination.

¿ The infection control policy was up to date. We reviewed audits which reflected actions had been taken to maintain the standards within the home. There was a Coronavirus Policy and procedure and also national guidance which was kept updated.

¿ There were no visitors allowed in the home and they had found alternative ways for family members to keep in contact with those living at the service. Only essential medical professionals had entered the home during the outbreak.

¿ At the initial outbreak, 14 people tested - positive and were isolated on the middle floor of the three storey building. The floor has the cinema and bar which weren't being used during the outbreak, these served as areas for staff to don and doff PPE.

¿ The home was clean, and we saw staff carrying out a deep clean of a room of one person who had been infected and had completed their isolation period.

Inspection areas

Safe

Requires improvement

Updated 30 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 30 December 2020

Caring

Good

Updated 30 December 2020

Responsive

Good

Updated 30 December 2020

Well-led

Good

Updated 30 December 2020