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Precious Support Services Good

Inspection Summary

Overall summary & rating


Updated 29 April 2021

About the service

Precious Support Service is a domiciliary care agency. People had individual packages of care which ranged from 24-hour care to shorter care calls several times per day. At the time of this inspection Precious Support Service supported 42 people with personal care. This included younger and older adults who required support due to learning disabilities, autism or older age. Other services were offered to people by the provider such as help with shopping and cleaning, but these are not regulated activities and therefore we did not look at these.

People's experience of using this service and what we found

Relatives felt their loved one was safe with staff supporting them in their own homes. Staff had been trained to protect people from the risks of abuse and understood how to keep people safe and embraced team working to reduce potential risks to people. Infection control procedures were in place to protect people from the spread of infectious disease and COVID-19.

People and their relatives were involved in initial assessments which took place before packages of care commenced. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider's policies and systems supported this practice.

People received care from staff who were trained, motivated and supported by a registered manager who led the staff team to provide the best care they could. People using the service benefited from a well led service. Partnership working enabled people to maintain their wellbeing. Quality monitoring systems and processes were in place to provide information on how the service could be continuously improved.

Rating at last inspection: At the previous inspection in September 2019 the service was rated Good in all areas. At this inspection we have continued to rate the service as Good in all areas.

For more details, please see the full report which is on the CQC website at

Why we inspected

We inspected due to possible risk identified through a recent complaint. This was a focussed inspection where we only looked at three key areas.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 29 April 2021

The service was Safe.

Details are in our Safe findings below.



Updated 29 April 2021

The service was Effective.

Details are in our Effective findings below.



Updated 29 April 2021



Updated 29 April 2021



Updated 29 April 2021

The service was Well Led.

Details are in our Well Led findings below.