Ambercare (North west) Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment we rated 1 quality statement, and the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had systems in place review and investigate accidents, incidents and safeguarding concerns. Staff managed accidents and incidents safely; first aid support was provided where needed, medical support and advice was sought, and management were kept updated. Systems were in place for recording and analysing any trends and implemented changes in response to any lessons learned.

Staff reported an open culture where they were encouraged to report all concerns. They told us,“[Manager]” will always action concerns or if they couldn’t, they will find out how to” and “If I had any concerns, I would inform the office straight away, they [managers] deal with such situations promptly.”

People and their families told us they could raise concerns about their care and knew who to speak to. They told us, “I would ring or email them [managers] if I had any concerns” and “I know how to [raise concerns].”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.