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Nationwide Care Services Ltd (Worcester) Good

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

Nationwide Care Services LTD (Worcester) is a domiciliary care service providing personal to 62 people living in the community at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by staff who understood how to keep people safe and protect them from the risk of avoidable harm. People had skilled staff available to meet their needs. People’s risks were assessed, and staff understood the plans in place to guide staff. Staff followed safe systems for management of medicines when people needed support with this. People were protected from the risk of infection through staff following best practice infection control and prevention procedures. Systems were in place to investigate incidents and accidents to ensure lessons were learnt.

People's needs were assessed, and care was planned to meet legislation and good practice guidance. People were supported by staff who were trained and knowledgeable about people's needs and wishes. People had support with their meals as part of their identified needs. People were supported with accessing health care if needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were being implemented to support this practice.

People were cared for by staff who treated them as individuals and up held their rights. Staff were kind and compassionate towards people and they enjoyed their company. People and their relatives felt involved and supported in decision making. People's dignity was respected, and their privacy maintained.

People and their relatives were positive about the service and the care provided. Staff had the information they needed to provide personalised support. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life staff were skilled and there were systems in place to provide quality support.

The manager and staff were open, approachable and it was important for them to provide quality care. People knew staff and the manager well and benefitted from good communication with them. People were supported by staff who were regularly monitored to ensure they provided quality care. Staff and the management team established good relationships with other professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 2 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 March 2020

The service was well-led.

Details are in our well-Led findings below.