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Inspection carried out on 14 November 2018

During a routine inspection

This inspection took place on the 14 November 2018 and was announced. This was the first inspection of this service since it was registered with the Care Quality Commission and the service first began providing support to people in September 2018. We did not give a rating to the service as there was only a limited number using the service. There was not enough information about the experiences of a sufficient number of people using the service over a consistent period of time to give a rating to each of the five questions and an overall rating for the service.

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It is registered to provide a service to older adults, younger adults, people with learning disabilities or on the autistic spectrum, people living with dementia, people with an eating disorder, sensory impairment or physical disability.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Infection control was managed in a safe way.

Staff received comprehensive induction training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. Relatives were kept up to date with issues relating to people and staff understood what to do in an emergency situation.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity. People’s right to confidentiality was respected.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.