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Blue Pits Housing Action Good

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Blue Pits Housing Action is a domiciliary care service and supported living service providing personal care to 10 people with a range of needs. These included physical disabilities, mental health needs, sensory impairments, substance misuse difficulties, learning disabilities and young adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People using the service received planned and co-ordinated person-centred support which was appropriate and inclusive for them.

People’s experience of using this service and what we found

People felt safe and staff understood their safeguarding responsibilities. Individual and generic risk were assessed, and staff understood how to reduce risks and promote good infection control. Safe recruitment processes were followed and there was a stable team of staff who knew people well. There were systems for oversight and the registered manager ensured action was taken in response to any accidents, incidents medicines errors and safeguarding concerns.

People’s needs were assessed, and staff worked closely with other services and healthcare professionals to deliver appropriate support. People were happy with how they were supported to eat and drink, and care records contained information about people’s likes and dislikes. Staff were positive about the training and support they received and felt confident in their job. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on people’s individual goals and supporting them having as many opportunities as possible.

There was a consistent team of staff supporting people. We were told staff were kind and caring. Staff knew how to promote dignity and encourage people to be independent.

People received individual care and were supported to engage in a range of activities. People felt able to raise concerns and these were investigated and addressed. Information could be adapted to meet people’s needs and people were supported to plan for end of life care.

Staff were committed to driving improvements across the service and worked closely with other organisations to deliver good outcomes. Feedback was obtained from stakeholders to drive improvement and people, families and staff felt able to contribute their views. Staff were clear on their roles and responsibilities and there were suitable systems for auditing and assessing the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (16 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.