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Spring Terrace Health Centre Good

Reports


Review carried out on 18 December 2019

During an annual regulatory review

We reviewed the information available to us about Spring Terrace Health Centre on 18 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 13 July 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Spring Terrace Health Centre on 13 July 2017. Overall, the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.

  • Risks to patients and staff were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. They had the skills, knowledge and experience to deliver effective care and treatment.

  • The provider was taking action to improve access, following feedback from some patients that they experienced difficulties getting through to the practice by telephone and obtaining an appointment.

  • All staff were actively engaged in monitoring and improving quality and patient outcomes. They were highly committed to supporting patients to live healthier lives through a targeted and proactive approach to health promotion.

  • Services were tailored to meet the needs of individual people and were delivered in a way that provided flexibility, choice and continuity of care.

  • Patients said they were treated with compassion, dignity and respect.
  • Information about how to complain was available and easy to understand.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt well supported by the management team. Effective governance arrangements were in place, which focussed on delivering good quality care.

  • There was a clear vision and strategy for the development of the practice and staff were committed to providing their patients with good quality care and treatment.

However, there were also areas where the provider should make improvements. The provider should:

  • Where appropriate, take action to reduce exception reporting rates for those clinical indicators where their QOF performance was below the England average.

  • Continue to take steps to improve patient telephone access, and appointment availability.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice