You are here

Archived: Stepping Forward Support

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 15 June 2013

During a routine inspection

We carried out an announced visit to the agency�s office. The service continues to provide personal care to two people and employs eight staff members. This visit was announced because the office is not routinely open. We did not visit people in their own home to ask about their view of the services provided as we were advised this may distress them and may not be appropriate. We spoke to family members and staff about the care being provided and met with the registered manager.

Family members told us that they continued to be happy with the care being provided. They told us that they felt included in their relative�s plan of care. They told us that consent from them was requested on occasions on their relative�s behalf. They told us that their relatives were encouraged and supported to be as independent as possible.

We looked at the care plans and other documents pertaining to people�s care. We found that documents related to care were up to date and reviewed when needed to ensure they were accurate. Care workers had received training for their role and felt well supported by the management of the service.

The management of medicines and recording were safe.

Recruitment procedures were fully completed to ensure that people using the service were being cared for by staff who had all the correct checks in place.

The agency had systems in place to obtain feedback from people who used the service, relatives and monitor the quality of care provided.

Inspection carried out on 1 March 2013

During a routine inspection

We carried out an announced visit to the agency�s office and found that the agency provided personal care services to two people. This visit was announced because the office is not routinely open. We did not visit people in their own home to ask about their view of the services provided as we were advised this may distress them and may not be appropriate. We spoke to family members and staff about the care being provided.

Family members told us that they were very happy with the care being provided. They told us that they felt included in their relative�s plan of care and that they could raise any concerns with the management of the service. They told us that their relatives were treated with respect and encouraged and supported to be independent and have a better quality of life.

We looked at the care plans and other documents pertaining to people�s care. We found that documents related to care were up to date and reviewed regularly to ensure they were accurate.

Care workers had received training for their role and felt well supported by the management of the service.

Recruitment procedures were not fully completed to ensure that people using the service were being cared for by staff who had all the correct checks in place.

The agency is newly opened and systems to monitor the quality of the care that they provided were being planned. However ongoing monitoring of care records, medication, incidents/accidents and health and safety were all in place.