15 June 2013
During a routine inspection
Family members told us that they continued to be happy with the care being provided. They told us that they felt included in their relative's plan of care. They told us that consent from them was requested on occasions on their relative's behalf. They told us that their relatives were encouraged and supported to be as independent as possible.
We looked at the care plans and other documents pertaining to people's care. We found that documents related to care were up to date and reviewed when needed to ensure they were accurate. Care workers had received training for their role and felt well supported by the management of the service.
The management of medicines and recording were safe.
Recruitment procedures were fully completed to ensure that people using the service were being cared for by staff who had all the correct checks in place.
The agency had systems in place to obtain feedback from people who used the service, relatives and monitor the quality of care provided.