Archived: Radis Community Care (Bedford)

Updated 2 April 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the care Act 2014.

The inspection of Radis Community Care (Bedford) took place on 19 & 20 January 2015 and was announced. We told the manager two days before our visit that we would be coming. We did this because the manager is sometimes out of the office supporting staff or visiting people who use the service.

The inspection team consisted of a lead inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who use this type of care service.

Before the inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law.

During our inspection we spoke with two support workers, one field supervisor, two care coordinators, the registered manager and the area manager. We also visited a person in their home and observed how care was delivered. We reviewed the care records of five people who used the service, five staff recruitment files and other records relating to the management of the service. We undertook telephone calls to twenty-one people who used the service.

Updated 2 April 2015

The inspection was announced and took place on 19 and 20 January 2015

Radis Community Care (Bedford) provides personal care to people in their own homes. At the time of our inspection 82 people were receiving a personal care service.

People were kept safe and free from harm. Staffing numbers were adequate to meet people’s assessed needs and staff were suitably employed. People’s medicines were dispensed in dosette boxes and staff had been trained in the safe handling of medicines.

Staff received appropriate training to support people with their care needs. Where possible people were matched with staff from the same ethnic background. Work was in progress to address the gaps in the staff supervision and appraisal records.

People were supported by staff to access food and drink of their choice. If required staff supported people to access healthcare services.

Staff treated people with kindness and compassion and had established positive and caring relationships with them. Where possible staff encouraged people to promote their independence.

People were involved in the assessment of their care needs. Care plans were reviewed regularly or as and when people’s needs changed. The service had a complaints procedure and people were encouraged to raise complaints.

The service promoted a culture that demonstrated openness and good management and leadership skills. The quality assurance systems in place were effective and used to obtain feedback, monitoring performance and managing risks.