• Care Home
  • Care home

The Highcroft Care Home

Overall: Good read more about inspection ratings

599 Lytham Road, South Shore, Blackpool, Lancashire, FY4 1RG (01253) 402066

Provided and run by:
Highcroft Care Blackpool Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 30 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Highcroft is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of the inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioners who work with the service. We also looked at information we had received and held on our system about the service, this included notifications sent to us by the provider and information passed to us by members of the public. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people who lived at the home 2 relatives, 4 members of staff, the registered manager and provider. In addition, we spoke with a visiting health professional. We observed staff interaction with people, also, we reviewed a range of records. These included care records of people, medication records, and staff files in relation to recruitment. We also reviewed a variety of records relating to the management of the service. We had a walk around the premises and looked at infection control measures.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We looked at their quality assurance systems the provider had in place and staff training records.

Overall inspection

Good

Updated 30 January 2024

About the service

The Highcroft Care Home is situated in a residential area of Blackpool. Accommodation is provided in single rooms. There are communal lounge areas, dining room and garden areas to the rear of the premises The home is registered to provide care for up to 31 people. At the time of the inspection there were 24 people living at the home.

People’s experience of using this service and what we found.

People were safe. One person said, “It’s my home and I feel relaxed and safe here.” Monitoring and quality assurance checks were completed. These included the building, equipment and care provided for people. Recruitment procedures were in place and were robust. There were sufficient staff to care for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team had auditing systems to maintain ongoing oversight of The Highcroft Care Home. Quality assurance processes ensured people were able to give their views and opinions of the service and felt listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating at this service was good (published 13 December 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.