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Archived: HRGO Recruitment Ltd - Healthcare Division

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Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF | 94.77 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During our visit to the agency's office we looked at the personnel files belonging to three members of the support staff. We also had conversations with two support workers, the care coordinator, the training manager and the registered manager.

The personnel files contained training certificates to show that each member of staff received annual mandatory training. This was confirmed in a conversation we had with the training manager. All support workers had received training in such areas as safeguarding adults from abuse, health and safety, food hygiene, moving and handling, medication administration and the Mental Capacity Act. Two support workers told us that the training was good and that they received good support from the management of this service. We also noted that personnel files recorded training in specialist areas, such as Parkinson's disease. We saw that newly appointed staff had undergone a robust induction following their appointment. During their induction support workers had shadowed a more experienced member of staff. The provider may find it useful to note that we did not see any evidence that staff had been assessed as competent following training in medication administration or moving and handling. We spoke to the coordinator about this. They told us that they did observe staff practice, but this had not always been recorded. We saw evidence in personnel files that the coordinator had carried out regular unannounced spot checks to ensure that care and support was being provided safely.

We saw that a support worker attended the office during our visit to have supervision with their line manager. Personnel files also confirmed that staff had been offered regular one to one time to discuss their work with their manager. A support worker told us that there was a 24-hour on call system in place and that this worked well. They said, "We can ring at any time if we need advice. There is always somebody there."