You are here

Archived: HRGO Recruitment Ltd - Healthcare Division

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF | 94.77 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

At the time of our visit care and support was being provided to approximately twenty people, the majority of which were receiving end of life care. The five care plans we looked at contained detailed assessments of need. Risks to the safe delivery of care had been identified and assessed appropriately. Detailed guidance had been written down to inform support staff what they must do to keep each person safe from accidental harm. We saw that people had been assessed for the support they needed with maintaining safe mobility. A member of staff told us they had identified that additional support was needed for a person they were supporting. To address this they had made a referral to an occupational therapist for assessment of the person's safety when using the bathroom independently. This demonstrated that staff respected the rights of people using the service to independence, privacy and dignity.

Care plans had been written in the words of the person receiving care and support. The plans identified what was important to the person and how they wanted their care and support to be provided. We saw evidence that the coordinator and support staff regularly consulted with health and social care professionals, to ensure that people received care and support that was in their best interests. Care plans also contained published evidence to inform support workers about good practice in relation to the care and support they were providing.

We saw written evidence that care plans had been reviewed on a regular basis. The four people we spoke with told us that the coordinator kept in touch with them, either by phone or in person. One person told us, "I know X well. If I need anything changing with regard to my care, I get in touch with X and she sorts it." Another person told us, "The staff are lovely and very kind. I couldn't wish for better care."