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Inspection Summary


Overall summary & rating

Good

Updated 11 July 2017

This inspection took place on 1 June 2017 and was announced.

Goodwood Homecare is registered to provide personal care to people living in their own homes. On the day of our inspection 27 people were using the service.

The provider of Goodwood Homecare is registered as an individual and therefore there is no requirement for a registered manager to be in post. The provider is the owner of the service and is responsible for day to day management. The provider is the registered person and has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Although a system was in place to assess the quality of the service provided this had not been effective in addressing the poor record keeping we found. The manager had a business development plan in place where they had already identified that their quality systems needed improvement.

People received care which protected them from avoidable harm and abuse. Risks to people’s safety were identified and measures were in place to help reduce these risks.

Staff were available to respond to and meet people's needs safely. Checks were completed on potential new staff to make sure they were suitable to support people in their own homes. People received the support they needed to help make sure they received their medicines when they needed them.

Staff had received training to give them the skills and knowledge they needed to meet people's needs. These skills were kept up to date through regular training and staff were supported in their roles by managers and their colleagues.

Staff asked people’s permission before they helped them with any care or support. People’s right to make their own decisions about their own care and treatment were supported by staff.

People were supported by staff who knew them well and had good relationships with them. People felt involved in their own care and that staff listened to what they wanted. People were treated with dignity and respect and staff understood how important this was in the way they cared for people.

People received care that was individual to them. Staff recognised when people’s needs changed and arrangements were put into place for care needs to be reviewed and reassessed as appropriate.

People and their relatives were encouraged to give feedback about the quality of care they received. They were happy that their opinions were listened to and improvements made to their care as a result.

People were happy and positive about the service they received. Staff were motivated to provide the best care they could and they understood the needs of the people they supported. Staff were happy in their work and were clear about their roles and responsibilities; they felt supported by management and involved in the development of the service.

Inspection areas

Safe

Good

Updated 11 July 2017

The service was safe.

People were supported by sufficient numbers of staff who were trained to recognise and protect people from harm and abuse. Where risks to people's safety were identified plans were in place and followed to help reduce these risks.

Effective

Good

Updated 11 July 2017

The service was effective.

Staff had received training to give them the skills and knowledge to meet people's needs effectively. Staff respected people's right to make their own decisions and asked their permission prior to supporting them. Where required, people were supported to eat and drink enough and access healthcare from other professionals.

Caring

Good

Updated 11 July 2017

The service was caring.

People were treated with kindness and respect and felt involved in their own care. They had positive relationships with the staff that supported them because they saw them regularly. Staff respected people's privacy and dignity when they supported them.

Responsive

Good

Updated 11 July 2017

The service was responsive.

People received the care they wanted and that was reviewed regularly. People were provided with opportunities to make comments or raise complaints about the care they received.

Well-led

Requires improvement

Updated 11 July 2017

The service was mostly well led.

Systems that were in place to monitor the quality of the service were not always effective in addressing issues. People gave positive comments about the care and support they received from all staff at the service. Staff understood what was expected of them and were supported in their roles.