During an assessment under our new approach
Date of Assessment: Remote clinical searches were carried out on 12 August 2026 and the site visit took place on 13 August 2026.
Gill Medical Practice is a GP Practice registered as a partnership with the Care Quality Commission since its re-registration in April 2026 to address a change in legal status. The practice is located in the London Borough of Hounslow. This service was last assessed, under its previous registration, in December 2015 and rated as good overall. This announced comprehensive assessment was undertaken because of the length of time since the last assessment.
Gill Medical Practice is a GP Practice that delivers General Medical Service (GMS) to approximately 7,630 patients in the London Borough of Hounslow under a contract held with NHS England. The National General Practice Profile states that the population make up for this location is 49.4% White, 33.2% Asian, 6.9% Black, 4.4% Mixed and 6.2% other non-white ethnic groups.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This practice is in the fourth decile indicating it is in a more deprived area on the national scale. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The assessment findings are as follows:
People and staff were kept safe and protected from harm and abuse. The practice recorded significant events and shared learning with the practice staff. Risks were understood and managed by the staff. The Infection Prevention and Control policy was specific to the practice and regular audits were completed. Staff had regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in the assessment of their needs. Patients were invited for their health checks reviews. Care plans for people with learning disability and /or autism were tailored to the patients. The practice generally delivered services in line with good practice. The practice worked with relevant stakeholders to achieve best outcomes for the patient population. Information was shared with the patients to ensure they made an informed decision about their health care needs. There was a system of recall for patients who did not engage with cervical screening and childhood immunisations; however, the impact of the system of recall was not yet known for childhood immunisation cohorts. The targeted recall of patients eligible for cervical screening showed an increase in uptake of and the outcome of the audits was used by the service to educate the entire patient population on the benefits of taking up these health offers.
People were treated with kindness and compassion by the clinical staff. The dignity and privacy of patients were respected. Staff felt valued and appreciated. Staff wellbeing was treated with the utmost importance by the service. However, the latest staff survey was due in August 2026 and analysis of the staff survey was not yet known to determine appropriate measurable actions where necessary.
People received services that were in line with the Equality Act. Interpreting services were made available to patients who needed them. However, more needed to be done to ensure medically trained interpreters were always used. Complaints were handled appropriately and in a timely manner.
The leadership and the management of the practice shared a vision of the practice with the staff. The leadership and management had a clear understanding of equality, human rights and safe compassionate care. Staff understood their roles and responsibilities and felt supported. There was a culture of continuous improvement with staff given time and resources to try new ideas. There were innovations championed by the service to improve primary care delivery in the local community.