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HomeLink Healthcare Limited

Overall: Good read more about inspection ratings

London Head Office Mimet House, 5 Praed Street, London, W2 1NJ (020) 3137 5370

Provided and run by:
HomeLink Healthcare Limited

All Inspections

22 January 2019

During a routine inspection

About the service:

HomeLink Healthcare is a domiciliary nursing agency. It provides personal care and treatment of disease, disorder or injury to people living in their own homes. It provides a service to older adults, younger adults, people with dementia, people with a sensory impairment and people with a physical disability. At the time of our inspection five people used the service, supported by four permanent staff and seven regular bank staff. Two of the people using the service had commenced during our inspection site visits. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People’s experience of using this service:

• The service met the characteristics for a rating of "good" in all key questions.

• The service had developed processes to measure, document, improve and evaluate the quality of care.

• We have made a recommendation that the registered manager implements a system and audit-trail of their quality monitoring.

• People received personalised care which met their individual needs.

• People, relatives and other people involved in care and treatment told us that visits were timely and consistent.

• We have made a recommendation about the service monitoring and analysing visit times for trends across time.

• People and relatives told us the service was caring, well-led and respected their needs and preferences.

• People received safe, compassionate and high quality care.

• Staff were knowledgeable and experienced. They received appropriate training and support to ensure they could carry out their roles effectively.

• More information is in the full report.

Rating at last inspection:

This is our first inspection of the service since their registration with us.

Why we inspected:

This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.