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Archived: Religious Services Supported Living South Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 1 July 2017

This inspection was carried out on 06 June 2017 and was announced. This was the service's first inspection since registering with the Care Quality Commission.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Religious Services South provides personal care for the sisters of Sion who live in a convent in Worthing. For the purpose of this report we will refer to the sisters receiving care and support as people. At the time of the inspection five people were receiving the regulated activity of personal care. The people living at the convent had given their permission for the community lead sisters living at the convent to act as their advocate and represent their best interest when required.

The community lead sisters told us they felt the service was safe and the individual risks to people receiving care and support were assessed and managed. There were sufficient staff to meet people’s needs. Staff had undergone employment checks prior to working in the service. People received their medicines from staff who were trained and had their competencies checked.

Staff were aware of people’s rights, choices and their religious needs and provided care and support in a personalised way. Staff received appropriate training and had regular supervisions and an annual appraisal, which enabled them to develop and understand their role and also meet people’s needs. The provider had effective systems in place to monitor the quality of the service they provided.

People were supported to make decisions for themselves and encouraged to be as independent as possible. People and their representative were involved in planning the support people required. Staff understood how important it was for people to continue to live their life as they chose, following their religious faith. Staff supported people to engage in activities they liked.

People were supported to eat and drink and to access healthcare services when required. They told us staff were kind and caring and respected their privacy and dignity. Staff were quick to act on people`s changing needs and were responsive to people who required support.

There were effective systems used for auditing and monitoring of the service provision. Issues were promptly identified by the service manager and the registered manager and actions were put in place to improve the service.

Inspection areas

Safe

Good

Updated 1 July 2017

The service was safe.

People were kept safe by staff trained to recognise and respond effectively to the risks of abuse.

Safe and effective recruitment practices were followed to help ensure that all staff were able and qualified to do their jobs.

Sufficient numbers of staff were available to meet people’s individual needs at all times.

People`s medicines were administered by trained staff who had their competencies checked.

Effective

Good

Updated 1 July 2017

The service was effective.

People had their capacity assessed and best interest decisions completed to promote their choice.

People’s wishes and consent were obtained by staff before care and support was provided.

People were supported by staff that were trained to meet people’s needs effectively.

People were provided with a healthy balanced diet which met their needs.

Caring

Good

Updated 1 July 2017

The service was caring.

People were cared for in a kind and compassionate way by staff that knew them well and were familiar with their needs.

People were involved in the planning, delivery and reviews of the care and support provided.

Care was provided in a way that promoted people’s dignity, privacy and respected their religious beliefs.

People's confidentiality of personal information had been maintained.

Responsive

Good

Updated 1 July 2017

The service was responsive.

People received personalised care that met their needs and took account of their preferences, personal circumstances and spiritual needs.

Guidance made available to staff enabled them to provide person centred care and support.

People were supported to maintain social interests and take part in meaningful activities relevant to their needs.

People were confident to raise concerns which were dealt with promptly.

Well-led

Good

Updated 1 July 2017

The service was well led.

Effective systems were in place to quality assure the services provided, manage risks and drive improvement.

People and staff were positive about the management and how the convent operated.

Staff understood their roles and responsibilities and felt supported by their manager.