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Archived: Action for Change - Hastings and Rother

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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 74.06 KB

Overview

Inspection carried out on 25 November 2013

During a routine inspection

People that we spoke with told us they were well supported by the service. They told us that decisions and changes were up to them.

We saw that people's consent was sought when they started using the service.

People told us they set their own goals. One person said, "it's just what I need.”

We saw that the provider co-operated with other care providers to achieve a good level of care for people. We saw that complaints were listened and responded to appropriately.

We saw that staff received appropriate professional development and support.