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FitzRoy Supported Living Suffolk Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 29 February 2020

About the service

FitzRoy Supported Living Suffolk is a domiciliary care service which offers personal care and assistance to support people living in supported accommodation. The service supports people over five houses in the community and at the time of our inspection there were 23 people using the service.

The service has been developed and designed in line with the principles and values of Registering the Right Support and good practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning difficulties and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Potential risks to people had been assessed, recorded and managed appropriately by the registered manager and staff of the service. People were safeguarded from potential harm and their freedom to live the life they chose was protected by knowledgeable staff. People received their medicines safely and as prescribed and people were supported by sufficient numbers of staff to meet their assessed needs and goals.

Staff continued to be recruited as per the service policy and procedures and had received relevant training for their role. Staff received supervision and a yearly appraisal to help them to develop their careers and provide the support people required.

People’s consent was sought before staff provided care and support to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with understanding, kindness and compassion. People’s rights to privacy were respected by the staff who supported them to maintain their dignity. People were assisted to express their views and encouraged to be actively involved in making decisions about their care and support needs. The service worked closely with relatives and professionals to agree the support the people using FitzRoy required. There were effective auditing systems in place to monitor the quality of service provision. The views of people using the service were gathered and used to drive service development.

Each person had a care plan based upon an assessment of their needs which was regularly reviewed. Care plans included personal details about choices for food and how the individual wished to live and be supported. People using the service knew about the complaints process and were confident about approaching the registered manager and senor staff if they needed to do so.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 February 2020

The service was safe.

Details are in our safe findings below.



Updated 29 February 2020

The service was effective.

Details are in our effective findings below.



Updated 29 February 2020

The service was caring.

Details are in our caring findings below.



Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 29 February 2020

The service was well-led.

Details are in our well-Led findings below.